12 Reasons We're Different
1-Hour Response Time, Guaranteed.
As a contract client of Encompass IT, you will enjoy best in class service with our guaranteed, 1-hour response time to your mission-critical needs.
We Listen When You Talk
Your concerns are our concerns. Good communication is paramount to problem-solving, that is why we take the time to carefully listen and understand your situation before recommending solutions.
Over 30 Years of Experience
With extensive experience, we will apply our knowledge to your unique situation and wisely recommend solutions that best fit your business.
We Know Our Clients by Name, Not Number
With an emergency on your hands, the last thing you need is a technician who doesn’t know who you are or your business IT setup! As a family-owned IT firm, we pride ourselves on knowing who you are and making you feel welcome.
As technology keeps changing, we're staying up-to-date. With all of our technicians and specialists possessing various credentials ranging from the CompTIA Security+ certification to a B.S. in Cybersecurity, your business will benefit from the expertise of the Encompass IT Team.
Easy to Contact at All Times
Here at Encompass IT, making it easy for clients to contact us is important. That’s why we encourage our clients to email, call, or even do a direct entry on our service portal with their support requests. Voicemails left after business hours are automatically logged into our monitored system as a support ticket for efficient handling.
100% Free Consultations
Our free assessments help us to get a handle on your IT infrastructure and properly evaluate your business computers, servers, network, security, and backups.
Proactive, Not Reactive
We monitor your network 24/7 for threats and issues that can escalate into more serious problems. Threats, like malware and outages that can bring your network to a halt, are immediately identified. When an issue is detected, it’s fixed — often before you even know there’s an issue.
We Desire to Build a Long-Term Partnership
Our goal is a long-term partnership with you and your business, understanding the in’s and out’s of how your business likes to operate best. As part of your team we advise you on the Information Technology you need to achieve your strategic goals.
Deal with Real, Local People. Not Phone Prompts.
There are few things more annoying than going through multiple prompts on the phone or dealing with an automated machine. At Encompass IT, you speak with a real human and get things sorted out. Oh, and long wait-times or constant transferring between level technicians doesn’t exist here.
Varying IT Support Packages
If you don’t require a lot of IT support each month and aren’t ready for a monthly contract, we offer discounted blocks of support hours that you can utilize on an as-needed basis within a year. These not only save you money but come with our 1-Hour Guaranteed Response Time.
Assigned Technicians as Primary Point of Contact
Being tossed around between numerous technicians and playing the “he said/she said” game eats up your valuable time. At Encompass IT, we assign your office a specific technician as your primary point of contact for ease of communication and accountability.