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I have an IT vendor but I'm concerned

So you're a small business that has an IT vendor, but...

These are the common themes we hear frequently:

  • “Not sure what we are paying for.” 

  • “Sometimes it takes hours to hear back from our IT vendor.” 

  • “I think our IT company has larger clients than us.” 

  • “It seems like we keep dealing with the same issues over and over.  Things don’t seem to get resolved.” 

  • “Every time we call, we get a different tech who doesn’t know our systems.” 

  • And our ALL-TIME FAVORITE: “We know a guy but he has a full-time job and can only help us when he’s not busy.” 

 

The top reasons why businesses choose Encompass IT Solutions: 

  • We are extremely RESPONSIVE!  In 1 hour or less, quickly we will help with critical IT issues. Most of the time, we help our clients INSTANTLY, whether it's remote or leaving to fix the issue onsite.

  • We assign a DEDICATED tech to each of our clients.  You do not have to worry about whether a technician knows your IT systems or not. 

  • We DON'T play favorites. Our contract clients get the same level of support and responsiveness whether they have 5 people in their office or 100. We do not pick favorites or have preferences based on size or revenue. 

  • We discover the ROOT CAUSE of issues. No Band-Aids, no “It is good enough”. It's poor business to charge clients over and over for the same issue. Remediate the 1st time or we make permanent corrective recommendations. 

 

Still NOT sure if Encompass IT is the best solution for you? Read how we help others and then consider if we're a good fit for your business

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Solves Issues within the Same Day

"If we had to pick the biggest single benefit we’ve experienced with Encompass IT, it’d be the request turnaround time. Our issues are usually completed efficiently and effectively within the same day of the request… Meaning that a week later, we aren’t calling for the same issue. Their technicians treat each one of our issues with the same amount of detail and respect, regardless of its level of acuity. In our company, our employees have varying levels of computer literacy, however, the entire Encompass IT team has patience and realizes that not everyone is as computer savvy as others. Be rest assured that Encompass IT’s level of professionalism, respect, and courtesy is bar none. We appreciate how they understand the inner workings of small companies in the healthcare industry, whereas these big national IT companies just don’t. That means something to small businesses. We aren’t “Client #1000”, we’re Teresa from IAA, etc. Personalized service is very important to us.”

– Teresa A. Martins, Division Manager of Hartford County 

(Integrated Anesthesia | Hartford, CT)

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Experience the

Encompass IT Difference.

Feel free to schedule a FREE IT Consultation, where we’ll listen to your concerns, review your IT infrastructure, discuss cybersecurity vulnerabilities, and provide you with a technology game plan to follow going forward.
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