Encompass IT helps businesses keep systems secure, teams productive, and operations running without interruptions—with managed IT support in Connecticut and Massachusetts that’s fast, friendly, and always on your side.
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Your business deserves managed IT and cybersecurity that just works—efficient, reliable, and always secure.
Tired of IT Issues Slowing You Down?
What Our Clients Are Saying
Looking for managed IT services for small businesses near you? See what real clients have to say about working with Encompass IT.
Alyssa Duffy
Teamsters Local 170
"We definitely would recommend Encompass to other businesses. They have been great to work with; anytime you have an issue, questions, they're always there to help and their response time is amazing. They have helped us with the most small tasks or large tasks."
Our Team of Experts are Devoted to You and Your Business.
We provide comprehensive cybersecurity and managed IT services in Connecticut, ensuring your business stays secure, efficient, and focused on growth.
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What’s your response time if we have an IT issue?If you read any of our Google Reviews or testimonials, they all say the same thing— our response time is ridiculously fast. The average time is 13 minutes. If it’s a critical issue, our response is immediate. You NEVER wait hours, days, or weeks.
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How long have you been in business?Encompass IT was formed in July of 2017 with the merger of two well established IT companies.
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Do you require a long term contract?We do not. Typically, we start with a 1-year contract. After the initial year we extend the offer to our clients to move to a longer-term contract.
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Do you work with regulated industries?We do. We have clients with PCI, HIPAA, CMMC, FINRA, ABA compliance requirements and more.
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What types of cyber security protections do you include?Our base-level of cyber security includes email security, cyber education for your staff, MFA, firewall alerting, antivirus, and EDR antivirus. If you have a regulated compliance, we add multiple other layers of security based on the standard.
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What industries do you have experience with?We provide managed IT services in CT & MA to a wide range of industries, including non-profit organizations, law firms, construction companies, health and dental practices, manufacturing companies, and financial firms.
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Do you help with IT budgeting and planning?Absolutely! We include at least 1 hour of VCIO (Virtual Chief Information Officer) time each month with our clients for reviewing service delivery and projects. We also do annual business reviews with each of our clients to plan IT budgets.
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Can you provide client references?We sure can. We’ll send you a few references for your review.
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What’s your process for handling emergencies or outages?The proper way to start is by having an Incident Response Plan in place prior to having an emergency! This way, Encompass IT knows who to contact, when, and how to mitigate the emergency properly. During an emergency, immediate response is based on the IR Plan. It’s all hands on deck and we communicate, communicate, communicate, until the incident is resolved.
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What’s included in your monthly service agreement?Encompass IT curates a service plan based on your company's individual needs. We start with how your infrastructure is set up. Is your IT infrastructure on-premise, cloud based, or hybrid? How much support do you need? We’ve heard some companies tell us they rarely call their IT vendor. Do you need a fully managed engagement? Maybe your company just needs a few hours of support each month. Lastly, what type of business do you have— do you need a base security package or is your company more regulated? Bottom line: we don’t offer Bronze, Silver, Gold packages. Most companies are unique, we base your support on that.
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Who will we work with? I don’t want a different tech every time we need help.Encompass IT is a small (under 20 employees) IT company. We're super tight knit, team oriented, organized, and always communicating. Each of us knows everything there is to know about each of our clients, and we use a documentation platform to take notes and pictures of our client’s IT infrastructure. As a client of Encompass IT, you will never run into a situation where you reach out for support and the assigned tech doesn’t know who you are or doesn’t know/understand your IT infrastructure. It just doesn’t happen.
Industries We Serve
At Encompass IT, we understand that every industry faces unique challenges, especially when it comes to technology, compliance, and security. This is why our solutions aren’t one-size-fits-all. We customize our services to meet the needs of your industry with our IT support services in Manchester. We proudly serve a wide range of industries, including:
Manufacturing
Encompass IT protects manufacturers from cyber threats, ensures compliance with industry regulations, and keeps production running smoothly with reliable IT solutions.
Healthcare
We help healthcare providers maintain HIPAA compliance, secure patient data, and ensure uninterrupted access to critical systems with expert IT management.
Non-Profits
We support nonprofits by securing donor data, optimizing IT infrastructure, and ensuring seamless operations so they can focus on their mission without tech worries.
Small Businesses
We empower small businesses with scalable, secure, and cost-effective IT solutions that protect data, prevent downtime, and support long-term growth.
Legal Firms
Encompass IT helps law firms safeguard client data, stay compliant with industry regulations, and prevent cyber threats with proactive, security-focused IT management.
Financial Services
Encompass IT strengthens cybersecurity, ensures regulatory compliance, and protects financial firms from fraud and data breaches with tailored IT solutions.
Take the First Step Toward Better IT Support!
With a brief, 15-minute call, we’ll help you determine if Encompass IT—one of the leading managed service providers in Massachusetts and Connecticut—is the right partner for your business. Our experts will take the time to understand your unique challenges and goals. No pressure, just valuable insights.
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Book your complimentary discovery call today and start experiencing IT that works for you, not against you!
Our Service Radius
Encompass IT offers remote and on-site Help Desk Services to businesses in Connecticut, Massachusetts, and now New York City! Here's some of the locations we service:
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