Our Mission

Owner

Jimmy Ericson

With over 25 years in IT, Jimmy Ericson has been helping small and medium businesses streamline their technology and drive growth. His journey began at Computer Port, working alongside his father, before merging with Shawn Donaldson & PC Tech to form Encompass IT seven years ago. Jimmy believes in building lasting client relationships, understanding their needs with empathy, and providing trusted, business-aligned IT solutions.

 
Outside of work, Jimmy enjoys spending time with his wife and their two daughters. He loves the outdoors, values time with friends and family, and isn’t afraid to take on the challenge of an obstacle course race. 

Owner

Shawn Donaldson

Shawn is the Co-Founder of Encompass IT, bringing in over two decades of experience in the IT industry. He began his journey in 2004 by founding PC Tech Service, focusing on IT solutions for small businesses and home computer repairs. As the industry evolved, he recognized the growing need for Managed Services and pivoted his business in 2016. In 2017, he led the merger of PC Tech Service and Computer Port USA, forming Encompass IT to provide businesses with comprehensive, proactive IT support. 

Shawn’s favorite part of working at Encompass IT is connecting with new business owners and tailoring IT support solutions to help their businesses thrive. Outside of work, he enjoys spending time with his wife and four children, especially on family vacations. An avid hiker, he finds peace in the outdoors year-round, including winter hikes in New Hampshire’s White Mountains. 

HR & Finance Manager

Bethany Donaldson

Bethany has been part of Encompass IT since the beginning. She takes care of our HR and Billing Departments. She ensures smooth billing operations, from handling accounts receivable to resolving discrepancies. When not balancing numbers, you’ll find her at home with her dog and family. She loves taking walks, having deep conversations and red wine. 

Account Manager

Mike Joslin

​Mike Joslin is an Account Manager with over a decade of experience working in information technology. He enjoys consulting with small and medium businesses to meet their IT goals, whether they require simple or complex solutions. Mike has worked with various industries to implement the best technology solution for their company. 

Account Manager

Joshua Ericson

Joshua has been working in IT for 12+ years. Beginning in IT as a technician, Josh has worn many hats over the years and has most recently moved to the account management position at Encompass IT. Josh has a passion for building healthy client relationships, understanding their needs and concerns, and helping clients meet and achieve their goals. Outside of work Josh enjoys spending time with his son Cooper, learning new skills, and spending time with friends. 

Project Manager

Blake Anderson

Blake has been optimizing technology for small and medium businesses for over seven years. He leverages his skills in cybersecurity, computer networking, and IT management to provide efficient and secure project solutions. ​

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Outside of work, Blake enjoys exercising and spending time with family.

Sales & Marketing Manager

Becca McCord

Becca is an experienced communications professional who enjoys bringing her creative and strategic skills to the table as Encompass IT’s Marketing and Sales Manager. Holding a B.A. in Media & Communications, Becca coordinates social media outreach, web design, customer relationship management tools, and content creation. She enjoys finding new ways to make the Encompass brand stand out.

Outside of work, Becca likes spending time with her family and pets, gardening, and writing music.  

Office Manager

Dominique Mips

Dom is our office manager with a strong background in client communication, including 4 years of managing technical teams in the MSP space. Dom excels in managing client relationships and ensuring seamless service delivery, making her a reliable point of contact for clients seeking effective solutions.

In her free time, Dom is a prolific reader (favoring an epic fantasy series) as well as an avid gamer. Her perfect day is spent with her friends, loved ones and her two kitties, Bumi and Suki. 

Marketing Administrator

Ally Landolina

As the Marketing Administrator, Ally supports Encompass IT's marketing efforts through content creation, social media management, SEO, digital campaigns, and blog curation. Ally specializes in the creative aspects of marketing operations: writing copy, designing promotional materials, and creating educational resources for prospective clients.

While not at work, Ally enjoys spending time with her cat, reading, or taking trips to museums. 

Tier II Help Desk Technician

Brian Anderson

Brian is a Help Desk Technician at Encompass, where he began his career as an intern while pursuing his bachelor’s degree in Computer Networking and Cybersecurity. Brian’s interest in IT started in his teens when he began building custom PCs, and it has only grown since then. When he’s not troubleshooting technical issues, Brian spends his free time with his wife and their two cats. 

Tier II Help Desk Technician

Matt Scaffa

Matt is a Tier II Help Desk Technician who spends most of his time troubleshooting Windows, Microsoft 365, networks, and identity-related issues. He likes digging into messy problems, figuring out what’s actually going on, and making things run more smoothly.

He's especially interested in solving problems that keep coming back, improving system reliability, and finding better ways to document and manage technical environments.

When he's not buried in logs or support tickets, Matt is usually spending time with his family or outdoors playing sports.

Tier I Help Desk Technician

Ed Martins

Ed started building computers about 10 years ago, and his hobby turned into his profession. He honed his skills in various areas of IT, including network security, hardware, data management, and customer service. Ed enjoys learning as much as he can in a constantly developing field and leveraging technology to solve complex problems.   

Senior Sales Development Rep

Tony Brown

Tony has over 5 years of consultative sales experience and works daily to build strong relationships with businesses throughout New England. He loves to talk, and is always happy to meet new people and get to know other organizations. On an average day you can find him in the sales office on call with locals, discussing their troubles and helping them get on track to relieving those headaches with our comprehensive IT services.
 
When he’s not on the phone Tony is probably out on a hike or learning to cook something new.