If you’re following our blog, we released the first part of our two-part series about picking the perfect managed IT company for your business.
Without further adieu, here’s the second part of our series on picking the best IT company for your own needs…
6. Can the potential IT company manage the size of your business/organization in the first place?
It’s important to think about if the IT business is big enough to support all of your requirements as a business. In various divisions, inquire how many IT analysts or technicians they have on staff, and ask for their assistance response time. Be sure to inquire about their particular methods of IT assistance.
Example: How do they handle things when there are more phone calls than there are available than support desk technicians?
7. Is the IT company able to scale with your business to best meet your needs?
Being in business requires the understanding that you're rising for certain years, but then there are times when others are lean. Will your new IT support provider cope with your annual business needs, especially if the industry you work in has a history of constantly being in flux?
A great IT company will take the time to meet with your business at least annually to see how they can better serve you. Needs are constantly changing and evolving within businesses and organizations.
8. Will you meet the IT company’s requirements for the best fit?
What makes you a competent contender for their services?
Some IT businesses need companies to provide sponsorship from a certain number of workstations and/or customers. Or, others need reform in IT infrastructure to their standardized requirements. It isn't a bad thing to have expectations, but you need to know what you're signed up for in advance.
Be sure that each other is a good match for you. Your values are as important as theirs.
9. Certifications and Alliances Search
It's your duty to make sure they're a respectable organization. Significant producers such as Microsoft, Dell, and HP have traditional IT business collaborations. Their workers can hold their own certifications as well. Ask for a rundown of their associations and certifications currently in operation.
10. Does it work in your favor with their Agreement?
In the outsourced IT environment, there are several forms of contracts. Ensure that the standards are consistent with the services they deliver.
BONUS: For maximum coverage, search for an IT support contract for constructive and proactive providers. The incentive of the IT business is to NOT have issues with this form of structure. A win-win for you both.
Consider this to prevent allegations of surprise or becoming duped. Be positive about what you're going to sign. A strong IT firm would gladly clarify every aspect of the deal whether you have doubts or complaints.
Selecting the right IT support organization at the end of the day is about doing your homework.
Using this list will narrow down the hunt in a rush, but before signing the deal, make sure you know exactly who you're going into business with.
If you're in need of an IT support company that you can depend on, give us a call at (860) 785-6233 or email us at info@encompassit.com. Encompass IT Solutions in Manchester, CT provides FREE IT Assessments for businesses in the CT and MA area.